Privacy Policy
Last updated: 14 July 2026
Melissa Davis Psychology respects your privacy and is committed to protecting the personal and health information entrusted to the practice.
This Privacy Policy explains how Melissa Davis Psychology collects, stores, uses and discloses personal information in connection with psychological services and the use of this website.
Melissa Davis Psychology handles personal and health information in accordance with applicable Australian privacy requirements, including the Australian Privacy Principles and the NSW Health Privacy Principles. These principles cover the collection, use, storage, disclosure, access and correction of personal and health information.
Information We May Collect
The personal and health information collected may include:
- Your name, date of birth and contact details
- Your address and emergency contact information
- Medicare details and Mental Health Care Plan information
- Referral information from your GP or another health professional
- Relevant medical, psychological and personal history
- Information discussed during appointments
- Assessment results, treatment plans and clinical notes
- Information about medications, previous treatment and other healthcare providers
- Appointment, billing and payment information
- Emails, text messages and other communications
- Information submitted through the website
- Technical information associated with your use of the website, such as your browser type, device and IP address
Only information reasonably necessary to provide psychological services and manage the practice is collected.
How Information Is Collected
Information may be collected:
- Directly from you during enquiries, appointments or consultations
- By phone, text message, email or website contact form
- Through referral letters, Mental Health Care Plans and other documents
- From your GP or another healthcare provider
- From a parent, guardian, carer or authorised representative
- From Medicare, an insurer or another relevant organisation
- When required or permitted by law
Where practical, personal and health information will be collected directly from you.
Why Information Is Collected
Personal and health information may be collected and used to:
- Respond to enquiries
- Arrange and manage appointments
- Provide psychological assessment and support
- Develop and review treatment plans
- Communicate with you about your care
- Communicate with your GP or other healthcare providers where appropriate
- Process Medicare rebates, payments and accounts
- Maintain accurate clinical and administrative records
- Meet professional, insurance and legal obligations
- Manage the operation, security and administration of the practice
- Respond to complaints, legal claims or regulatory requirements
You are not required to provide personal information. However, Melissa Davis Psychology may be unable to provide appropriate psychological services, process a Medicare claim or respond to your enquiry without the necessary information.
Confidentiality
Information discussed during psychological appointments is treated as confidential.
There are circumstances in which information may need to be disclosed without your consent, including where:
- Disclosure is required or authorised by law
- There is a serious threat to your life, health or safety or that of another person
- A court order, subpoena or other lawful request requires disclosure
- Mandatory reporting or notification obligations apply
- Disclosure is necessary to establish, exercise or defend a legal claim
- Another exception under applicable privacy or health legislation applies
Any limits to confidentiality relevant to your psychological care will be discussed as part of the informed consent process.
Disclosure of Information
Personal or health information may be disclosed:
- With your consent
- To your GP, specialist or another healthcare provider involved in your care
- To Medicare or another funding body when processing an eligible claim
- To an insurer, solicitor or third party where you have authorised the disclosure
- To professional advisers, technology providers or administrative service providers who assist with operating the practice
- To regulatory authorities where required
- Where otherwise required or permitted by law
Only information reasonably necessary for the relevant purpose will be disclosed.
Melissa Davis Psychology does not sell or rent personal or health information to third parties.
Storage and Security
Personal and health information may be stored electronically or in paper records.
Reasonable steps are taken to protect information against:
- Loss
- Misuse
- Interference
- Unauthorised access
- Unauthorised disclosure
- Alteration or destruction
Security measures may include password-protected systems, secure electronic storage, locked physical storage, access controls, software security measures and secure disposal procedures.
While reasonable security measures are used, no method of electronic communication or online storage can be guaranteed to be completely secure.
Email and Text Messages
Email and text messages may not always be secure. Please avoid sending highly sensitive or urgent health information through email, text message or the website contact form.
Electronic messages may form part of your clinical or administrative record where they relate to your care.
Melissa Davis Psychology is not an emergency or crisis service. In an emergency, call 000 or attend the nearest hospital emergency department.
Website Information and Cookies
This website may collect limited technical information about visitors, such as:
- IP address
- Browser and device type
- Pages visited
- Date and time of access
- Referring website
Cookies and similar technologies may be used to support website functionality, security and general website analytics.
You can adjust your browser settings to refuse or delete cookies. Some website features may not function correctly if cookies are disabled.
This website may contain links to third-party websites. Melissa Davis Psychology is not responsible for the privacy practices, security or content of external websites.
Overseas Processing
Melissa Davis Psychology does not intentionally disclose personal or health information to overseas recipients unless it is necessary for providing services, managing the practice or using an authorised technology provider.
Some website, email, data-storage or software providers may store or process limited information outside Australia, including in the United States or other countries in which those providers operate.
Where overseas processing occurs, reasonable steps are taken to use reputable service providers and protect personal information in accordance with applicable privacy requirements.
Retention of Clinical Records
Clinical records are retained securely for the period required by applicable legislation, professional standards and insurance requirements.
For adult clients, records are generally retained for at least seven years from the date of the last entry. Records may be kept longer where required for clinical, legal or professional reasons. The Psychology Board of Australia’s current Code of Conduct requires adult client records to be retained for at least seven years after the last entry.
When information is no longer required, it will be securely destroyed or permanently de-identified where legally and professionally appropriate.
Accessing Your Information
You may request access to personal or health information held about you.
Requests should be made directly to Melissa Davis Psychology using the contact details below. You may be asked to provide identification before information is released.
Access will generally be provided within a reasonable period. A reasonable fee may be charged to cover the cost of locating, reviewing, copying or providing the information.
Access may be refused or limited where permitted by law. If access cannot be provided, you will generally be given an explanation and information about the available complaint options. NSW health privacy laws provide individuals with rights to request access to their health information.
Correcting Your Information
Please contact Melissa Davis Psychology if you believe that personal or health information held about you is inaccurate, incomplete, out of date, irrelevant or misleading.
Reasonable steps will be taken to review and correct the information where appropriate. If a requested correction cannot be made, you may ask for a statement noting your requested correction to be attached to the record.
Privacy Complaints
Privacy concerns or complaints should first be directed to Melissa Davis Psychology.
Please provide:
- Your name and contact details
- A description of your concern
- Relevant dates or communications
- The outcome you are seeking
The complaint will be reviewed, and a response will be provided within a reasonable period.
If you are not satisfied with the response, you may contact:
- The Office of the Australian Information Commissioner
- The Information and Privacy Commission NSW
The NSW Privacy Commissioner can receive, investigate and conciliate complaints concerning the handling of health information by NSW health service providers.
Changes to This Privacy Policy
This Privacy Policy may be updated when the practice’s services, legal obligations or information-handling procedures change.
The latest version will be published on this website with the date of the most recent update.
Contact Melissa Davis Psychology
For privacy enquiries, access requests, correction requests or complaints, contact:
Melissa Davis Psychology
Melissa Davis – Registered Psychologist
Address:
218 Piper Street
Bathurst NSW 2795